Black Tie Rings

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Customer Service

Shipping & Delivery
We ship worldwide! Our rings are packed in multiple layers of protection to protect them from damage in transit, though it would be very unlikely that these hardy rings become damaged at all. Your order will arrive as safely and quickly as possible.

Most orders are shipped within 48 hours and in the rare occasion when we are out of stock, we will notify you immediately about the delay. We are constantly updating our inventory so even out of stock orders usually ship within a week or so.

Black Tie Rings prefers to ship with Canada Post.
Privacy & Security
Black Tie Rings puts your security at the top of our priorities. We do not store any credit card information on the website and all of your personal information is kept confidential. We will never share or sell your information to anyone and will only use it to contact you about important information or promotions. Users always have the opportunity to opt out or unsubscribe from receiving communication from us.
Returns Policy
All purchases from Black Tie Rings are eligible for a 60-day Money Back Guarantee. If for any reason you are not happy with your purchase, simply return the purchase to us in original condition with a copy of your receipt and we will refund 100% of your purchase price. There is no restocking fee and there are no penalties. No original shipping costs will be refunded and return shipping is to be paid by the customer. We will gladly assist you with secure shipping instructions.
Size Exchange Policy
We guarantee that if at any time your ring from Black Tie Rings no longer fits, we will gladly exchange your ring for the same ring in the appropriate size for a nominal fee plus the cost of shipping. Users must provide their original receipt and must return the ring to us in good condition. In the event that the same model ring is no longer available, Black Tie Rings will work with the customer to choose a suitable replacement from available stock. If the chosen replacement is more expensive than the original ring, an additional upgrade fee may be applied at the discretion of Black Tie Rings. For specific details on your situation please contact us.
Damage Exchange Policy
Under normal conditions, your Tungsten Carbide ring from Black Tie Rings will not easily scratch, bend or become damaged. However, Tungsten Carbide is not indestructible. For 50% of the current regular price (plus shipping) Black Tie Rings will replace any Tungsten Carbide ring which becomes damaged in any way as a result of everyday activities and unintentional circumstances.

If you believe your ring has become damaged and may be eligible for replacement, please contact us with the details of your situation. We will examine your case and if approved issue a replacement ring at the aforementioned discounted price. Replacements are usually shipped within a few days. Users must provide their original receipt as well as return the damaged ring to us. In the event that the same model ring is no longer available, Black Tie Rings will work with the customer to choose a suitable replacement from available stock. If the chosen replacement is more expensive than the original ring, and additional upgrade fee may be applied at the discretion of Black Tie Rings.

Here at Black Tie Rings, we understand that all situations are different. If you are not sure whether you qualify for a replacement, please don't hesitate to contact us. It is our goal to make the customer happy and keep them happy for life. For specific details on your situation please contact us - we would love to hear from you.

Please Note: Only pure Tungsten Carbide rings are covered by our Damage Exchange Policy, however all purchases from Black Tie Rings are covered by the sizing and return policies.
Guarantees and policies are in effect only as long as the business is operational. 

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